Direct Billing

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Direct billing to select extended health insurance companies is currently only offered for treatments with Shena Craig. For treatments with other practitioners please keep your receipt after paying for your treatment and you can use that to submit to your extended health care plan to receive your reimbursement.

Direct billing is a courtesy service and is not guaranteed to work every time we attempt to use it. Reasons for direct billing not working may include, but are not limited to, the following:

• Your insurance provider requires a doctor's referral before they will allow any more claims to be approved.
• Your coverage has been used up for the year.
• That day's claim has been marked, by your insurance provider, for manual review.
• The direct billing portal is down.
• Your specific plan does not allow for direct billing despite being under an insurance provider we bill to.

In cases where direct billing is no longer an option, patients will be responsible for settling their outstanding balance.

Most healthcare plans will have some Massage Therapy coverage.
For questions regarding your specific plan coverage details you will need to contact your insurer directly. Even after you have signed up for direct billing with our clinic we will not be able to access any information beyond what is being covered for a specific treatment.

Below is a list of the insurance portals available for direct billing:

• Pacific Blue Cross
• Provider Connect: Greenshield, Empire  Life
• Telus Health - please visit the Telus Health eClaims page to see if your insurance company is listed. We do not bill to Claims Secure or Desjardins.

Most of our therapist's will bill VAC and RCMP on your behalf with a current doctor's referral for massage therapy.  Please call the clinic upon booking your first appointment to provide us with information we need for treatment pre-authorization. Please visit our therapist page to see which practitioners will bill VAC and RCMP.

ICBC direct billing is only available with some therapists. Please view our therapist page to see who can bill ICBC and our ICBC page for more information.